** Please note that all credit card payments must be an in-person swipe with a signature at the shop after your session. Cards that are processed over the phone will incur a 5% processing fee.
The nature of wind sports involves relying on wind and weather conditions that are constantly changing. We do our best to closely monitor it and make the best call given our personal experiences and the information available to us. Although your instructor will touch base with you the evening before, it is possible that we cancel day-of. The morning session will know by approximately 8:15 and the afternoon session will know by approximately 12:15. If conditions look especially bad, we'll be able to cancel with much more notice. E-foils, boat excursions and paddleboard tours are available if the wind is too light!
CANCELLATION POLICY: Once credit card info has been taken, reservations are considered booked and will be subject to the cancelation policy below:
In the event that we encounter unfavorable weather conditions, at the sole discretion of oTHErside Boardsports and their agents, your booking will be canceled, or rescheduled if possible, with no fee or other charges. All other reservations must be canceled 24 hours in advance. No-show reservations will be charged in full, as our instructors/guides have allocated their time, and missed an opportunity to provide their services to other individuals. Reservations canceled with less than 24 hours' notice will be charged 1/2 of the appropriate service charge unless we are able to fill your spot with another customer.
CONDITIONS TO BE ELIGIBLE FOR SITTER SESSION: Our sitter sessions are designed for independent riders who are seeking to build specific skills and improve on existing skills. Sitter Session riders must stay within the given parameters during the session and be able to get back to the boat independently. If an instructor feels that a sitter session rider is under-skilled for their booked service, the student may be given the option to upgrade to a lesson if available or wait out the remainder of the time on the boat.
CONDITIONS TO BE ELIGIBLE FOR BOAT TRIP: Kiters who book a Boat Trip will be offered a launch and a land but no additional assistance in between. At the sole discretion of oTHErside's kite Instructors, if pilot error requires a rescue, a fee of $100 will be applied for each instance.
All of the above policies are put in place to ensure the most enjoyable and productive experience for you and your fellow students. If you cannot agree to the above policy or have any questions whatsoever, please do not hesitate to call us. We are here to help. (305) 853-9728